Please contact our customer service department for a return address, do not return items to the address listed on our website. Email: service@riloey.com
Returns
Our policy is for 30 days. If more than 30 days have passed since your purchase, we unfortunately cannot offer a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in its original packaging.
Several types of merchandise are exempt from returns. Perishable items such as food, flowers, newspapers or magazines cannot be returned. We also do not accept intimate or hygiene items, hazardous materials or flammable liquids or gases.
Other non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
In some cases, only partial refunds are allowed (if applicable):
- Books with obvious signs of use
- Opened CDs, DVDs, VHS tapes, software, video games, cassettes or vinyl records
- Any item that is not in original condition and is damaged or missing parts due to reasons that are not our fault
- Any item returned more than 30 days after delivery
Refunds (if applicable)
Once we receive and inspect your return, we will send you an email to notify you that we have received your return. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and automatically credited to your credit card or original payment method within a certain number of days.
Delayed or missed refunds (if applicable)
The refund will arrive within 7 days, if you still haven't received the refund, please check your bank account again first.
Then contact your credit card company, it may take some time for your refund to be officially posted.
Then contact your bank. Refunds usually take 1-2 days to process.
If you have done all of this and still have not received your refund, please contact us at service@riloey.com
Items for Sale (if applicable)
Only regular-priced items are refundable; unfortunately, sale items are not refundable.
Exchanges (if applicable)
We only replace defective or damaged items. If you need to exchange it for an identical item, please email service@riloey.com
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the amount of your return. Once we receive the returned item, we will send you a gift card.
If the item was not marked as a gift when purchased, or the order was shipped to you by a gift giver, we will issue a refund to the gift giver and they will be aware of your return.
Shipping
You will be responsible for the shipping costs of returning the item. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from your refund.
Depending on where you live, the time it takes for your exchange product to reach you may vary.
If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned merchandise.
Please contact our customer service at service@riloey.com for the return address.